Return an item

Before you start

Check if you can return your item

Items you cannot return

• Personalised or custom-made items
• Personal care and beauty products
• Sale items and clearance products
• Gift cards
• Digital products once downloaded

Read the full Returns policy

What you need to complete your return

• Name
• Email address
• Order number (from your order email)
• Item you want to return (from your order email)
• Reason for return
  • Changed my mind
  • Faulty item
  • Wrong size sent
  • Wrong design sent
  • Doesn't match description
  • Other (please explain)

What happens next

The return process

Refund timing

When your return is approved, we'll refund you straight away. However, it may take up to 15 working days for the refund to appear on your bank or card statement.