Legal
Terms of Sale
1. Who these terms are for
These terms apply if you're an individual buying something from us, like a product, service, or digital download. If you're a business, different terms apply.
2. Why you should read these terms
You should read these terms before you buy something from us. They explain:
who we are,
how we'll deliver your order,
what to do if there's a problem.
If you think something's wrong with these terms, you should contact Cubbie and Co.
3. About us
Cubbie and Co is the trading name for Rich Prowse
Our address is:
Cubbie & Co
PO Box 5673
BATH
BA1 0FQ
4. Contact us
You can contact us by:
Email: hello@cubbieandco.shop.
5. How we’ll contact you
We might contact you by phone, email, or mail using the information you gave us when you ordered.
6. Who you are buying from
Your contract is with Cubbie & Co, not anyone else involved in your order, such as a fulfilment partner.
7. Placing your order
A contract between you and us is only formed when we send you an "Order confirmation" email. The confirmation will list the items you've brought, the total price, and delivery costs.
8. Order issues
Sometimes we cannot accept an order because:
the product is out of stock,
there's a mistake with the product price or description,
we cannot meet a delivery date.
If we cannot accept your order, we'll let you know and will not charge you.
9. Order number
We'll give you an order number when your order is accepted. Please use this number if you need to contact us.
10. Order updates
We'll email you when we start making the product and when it's ready to ship. If you ordered multiple items, you might get separate shipping emails.
11. International sales
We'll try to print your order close to you, but sometimes we might need to print it somewhere else. You're responsible for paying any import taxes or fees when your order arrives in your country. As the importer of record you must complete all paperwork and tell customs what your order is.
Check our Shipping guide to see where we deliver before ordering and item
12. Product appearance
The product you receive may look slightly different than the pictures on our website. However, it will still function in the same way and be the same quality as described.
13. Order information
You must give us your correct size and address when ordering. If you make a mistake, we might cancel your order or charge you extra. You're responsible for any problems caused by incorrect information.
Check our Size and fit guide before ordering an item.
14. Make changes to your order
If you need to change your order, get in contact with us as soon as possible. We’ll let you know if this affects the price, delivery date, or other details. You’ll need to say yes before we make any changes to your order.
15. Our right to make changes
We sometimes make small changes to our products for legal reasons, to fix a problem, or to make them better. You'll still be able to use the product in the same way.
We also sometimes update our digital content. When you get it, we'll make sure that the content matches the description.
16. Delivery
We display delivery costs at the checkout. Delivery times are only an estimate. If we agree on a specific delivery date and it isn't met, you have the right to cancel your order and receive a full refund.
If no one's home when your order arrives, the delivery driver might leave a card to arrange a redelivery or collection. If you choose to collect your order, you should do this as soon as possible. We’re not responsible for any extra charges if you don't.
You become responsible for the item once it's delivered or collected. You own it once you've paid in full.
17. Your right to end the contract
Your right to end the contract depends on the product type, any problems with it, our performance, and when you decide to cancel.
You change your mind (Consumer Contracts Regulations 2013): You have a 14-day cooling-off period starting the day after you receive your order. During this time, you can cancel your order for any reason. See section 18 for exceptions to this cooling-off period.
Faulty or misdescribed product: You may have a legal right to a repair, replacement or refund. See section 12. Product appearance.
We make a mistake: If we change the price, send you the wrong item, or miss a specific delivery date we agreed on, you can cancel your order and get a full refund for any products you haven’t received. If we breach the contract in any way, you can cancel and get a refund.
18. Exceptions to the cooling-off period
The cooling-off period does not apply to some products and content.
Personalised products: these are products made to your specifications or clearly personalised,
Sealed products: you cannot cancel your order for sealed products you've opened for hygiene and health protection reasons,
Digital content: If you've started using digital content like an ebook, template, or song you'll lose the right to cancel once you click the link that states you’ll lose the right cancel. If you do we cannot give you a refund.
19. How to end the contract
You can cancel your contract by email, phone, or letter. If you've already received your order, you must return it in its original, unworn condition. You are responsible for the cost of returning the item unless it's faulty, not what you ordered, or not as described.
20. Our right to end the contract
We may cancel the contract if you don't pay within 14 days of being reminded or if you don't give us the information we need when we ask for it.
We can also end the contract if you stop us from delivering your order or prevent us from providing a service at the address you gave us.
21. If there's a problem with the product
If you have a problem with the product, get in contact with us. We’re legally obligated to supply products that conform to this contract.
22. Price and payment
The total cost of your order, including Value Added Tax (VAT), will be shown at checkout. All prices are in British Pounds Sterling (GBP).
The amount of VAT you pay might change between when you order a product and when we deliver it.
We try to make sure all our prices are correct. But if we find a mistake, we will let you know and give you the option to cancel your order and receive a full refund.
23. Returning an item you brought
We want you to be happy with your new clothing, but we understand that sometimes things don't work out.
Returning your item: It’s okay to change your mind, you can return your item within 14 days of receiving it, as long as it in its original, unworn condition. To start the return process, you’ll need to complete our returns form. We’ll guide you through the next steps.
Return costs: You’ll need to cover the cost of returning the item unless it’s faulty, misdescribed, or we’ve made a mistake with your order. We recommend using a trackable delivery service to make sure we get your return.
Faulty or misdescribed product: If your item is faulty, or not as described, you have the right to a repair, replacement, or full refund. You must let us know within 30 days of receiving the item, and we’ll arrange a return at no cost to you. We’ll check the item when it’s returned and, if we confirm its faulty or not as described, we’ll give you a choice of a refund or replacement.
We make a mistake: If send you the wrong item we will offer you a full refund.
Refunds: If you buy digital content, such as an ebook, you will lose the right to cancel once you click the download link, which explains that you lose your right to cancel by downloading the item. If you download the item, we cannot issue you a refund.
24. What law applies
These terms are be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
25. Changes to our Terms of sale
We can change these terms at any time without telling you. Check back often. If you buy something from Cubbie & Co. after we make changes, it means you accept the new terms.
These terms of use were last updated on: 30 August 2024.
